Support policy

About this Support Policy

This Support Policy describes what support you can expect from us for the If you have any questions about this Support Policy or do not agree with it, please contact us before using the Website. We may amend this Support Policy from time to time, so you should check this page from time to time to ensure that you are aware of any changes that have been made.

Product Support Channels

We will only provide Support Services through our contact form and direct email. We don’t provide our Support Service through any other channel (including, but not limited to Facebook, Twitter, Skype or over the phone) at this time. You will need to submit a message using the contact form or send a direct email to us.Our frequently answered questions (or “FAQs”) contain answers to common questions and may help answer questions you may have. These FAQ’s are relatively generic and may not be directly relevant to your specific query or challenge.

What Our Support Service Covers

We only support our Products. Our Support Service includes assistance with Product installations, configuration and use. Our products will be supported for minimum 6 months. If you spot a fatal error in the code and are using the latest versions of all code on your website, please contact us.

What Our Support Service Doesn’t Cover

Our Support Service does not cover our Products supplied by 3rd Parties who are not our Resellers or 3rd Party products and services. We may require you to disable 3rd Party products which are installed alongside our Products before we will be able to assist you. We do not give general Opencart support. Use the forums for general Opencart support.


We provide our Products as is. We can not customise our Products or support any 3rd Party customisations of our Products for free. A customisation is anything that changes the way our Products function relative to how we make our Products available to you.

Bug Fixing

We will fix any defects in our Products as quickly as possible after they are brought to our attention.

General Information

Although we strive to respond to all queries within 24 hours, our actual response times may vary and we may well take longer to respond to more advanced or technical queries. Although we cannot guarantee such response times when you request support on weekends or holidays. Please be patient.

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